• 15+ years experience
  • 400+ happy clients

What Is SwellCX?

Swell CX is a cloud-based platform that collects and manages customer feedback through online reviews, net promoter scores, and customer satisfaction surveys—user-generated content that helps you to grow your business with their one-click feedback system. Luckily at Newbird, we’re the SwellCX experts that know how to help you get started and make the most of it to drive conversions.

Similar to, SwellCX is a great tool—when you know how to use it well. If you’re a growing online brand, you may not know how to get it done or have the time. As SwellCX experts and a full-service digital agency, Newbird is a collective of creatives and strategists who understand your business and can seamlessly care for your full integration to AI-powered eCommerce.

Trusted SwellCX Partners

Your products or services may get them to your site, but glowing reviews are what can get them to become repeat customers. From full integrations to training, configuration, strategy, and management, Newbird’s team of SwellCX experts harness the power of user-generated content to build meaningful connections for your brand and keep your shoppers coming back for more.

Certified Awesome

Contact Us To Learn More

Our process runs deep



Let’s dig in deeper. First, we learn about you—then we get to work. Sound good? We think so, here’s why.


Project Plan

From there we plan the work, then work the plan. Meanwhile, we give you a bird’s eye view of everything we’re working on together.


Project Kickoff

A solid strategy is at the heart of everything we do. We’ll never kick off a project without it.


Ongoing Design, Development, Marketing

We know running a business takes constant effort, and we’re ready to help. 

We are the
company we keep


Great Customer Experience That Converts

Build brand trust and boost sales with a custom SwellCX strategy utilizing online reviews, messages, scheduling, surveys, and payment.


Gain insights and generate positive customer reviews that improve your search rankings, reputation, and your sales.

  • Swell Insight
  • Swell Review


Your website is the new welcome greeting. Chat with potential new customers and automate payments and scheduling for a great customer experience that will keep them coming back.

  • Swell Message
  • Swell Webchat
  • Swell Schedule
  • Swell Pay


Sales are up! Keep up the good work by checking in on customers and incorporating their feedback.

  • Swell Survey
  • Swell Insight

Seamlessly Integrate With Klaviyo, Shopify & WooCommerce (and more!).

We know email and shopping apps are likely key to your business model already. SwellCX easily integrates with Klaviyo, Shopify, and WooCommerce and we’ll be sure to show you how your brand can make the most of it.