Embracing Authenticity

We’ve always believed that the heartbeat of any successful brand lies in its ability to connect with its audience on a deep, genuine level. In the ever-evolving landscape of consumer behavior, we’ve recognized a seismic shift – a transformation driven by the desire for authenticity, a tighter grip on spending, and an insatiable hunger for connection. The winds of change are blowing, and they’re ushering in a new era where brands must embrace their true essence or evolve into someone entirely new.

Unveiling the New Reality

In today’s fast-paced world, buying isn’t just about picking up a product – it’s about forging a real connection. Think about it: before parting with their money, people want to know what you stand for, what you believe in, and who’s behind the scenes making it all happen. This means brands need to rethink how they do things, inviting customers to step inside their world and become part of the story.

At the heart of our approach is a simple truth: the real magic of a successful brand lies in its ability to create a genuine bond with its audience. As the way people shop and engage keeps evolving, we’ve spotted a game-changing shift – one fueled by a hunger for authenticity, a smarter approach to spending, and a deep longing for real connections. This shift has opened a new chapter in how brands operate, where the spotlight is on being true to yourself.

In today’s fast-paced world, buying isn’t just about picking up a product – it’s about forging a real connection. – Tweet this

Now, here’s the exciting part: this concept of ‘building in public’ isn’t just for startups. It’s like music that resonates no matter where you are. Established brands, like the experienced conductors they are, can also join this melody. They can unveil the magic behind their scenes, introduce the people who bring their creations to life, and let customers in on the secrets that make their brand tick. It’s like showing the audience how the magician performs their tricks – it creates a special kind of closeness. This kind of openness is more than an invitation; it’s a shared experience. It’s a chance for brands to be in sync with what their audience believes in and cares about. It’s about painting a picture together, making a melody together, and creating an experience that doesn’t fade away quickly. It’s like we’re all dancing to the same beat, and the applause keeps going long after the show ends.

Bridging the Generations Gap

It’s not just the young Gen Z generation craving authenticity; it’s a call that resonates across demographics. The truth is, traditional marketing tactics that once held sway are now met with glazed eyes, even from the older generation. People of all ages are becoming savvy, discerning consumers who seek more than the polished surface. They yearn for stories, faces, and a genuine peek behind the curtain. It’s a reflection of how we’re all becoming desensitized to the old ways. So, as the spotlight shines on ‘building in public,’ it’s not just about a new approach – it’s a lifeline for brands to connect on a human level, to bring back the spark of curiosity, and to unite generations under a shared narrative. It’s an evolution that bridges the gap between past and future, resonating with the timeless desire for authenticity in an ever-changing world.

In the symphony of authentic connection, there’s a fascinating subplot at play. As consumers yearn for genuine bonds, intriguing dynamics come into focus. It’s akin to a captivating tale – imagine consumers hoping for a genie in a bottle, ready to fulfill their wishes. They’re averse to the feeling of prying eyes rummaging through their search history or eavesdropping on private conversations. Yet, the paradox lies in the fact that the very marketing they desire, the products and solutions that resonate, often stem from the insight gained through data collection. It’s almost as if a magician anticipates their desires before they even voice them. In the realm of reality, this dynamic creates an interplay where consumers are met with tailored offerings that reflect their preferences and needs.

The truth is, traditional marketing tactics that once held sway are now met with glazed eyes, even from the older generation. People of all ages are becoming savvy, discerning consumers who seek more than the polished surface. They yearn for stories, faces, and a genuine peek behind the curtain. – Tweet this

Surprisingly, to some extent, individuals are welcoming this proactive engagement. It’s an intricate dance of trust and convenience, where the modern consumer appreciates the spotlight on their desires while cautiously managing the privacy they hold dear. This unfolding narrative redefines the boundaries of personalization, turning data-driven insights into a symphony of thoughtful relevance. As brands step onto this stage, embracing ‘building in public,’ they simultaneously navigate the delicate balance of offering tailored experiences while respecting the sanctity of individual privacy. It’s a compelling evolution, where authenticity and innovation intertwine to craft an experience that aligns with the pulse of a new-age audience.

The Pathway to Connection

Breaking through to this discerning demographic isn’t just about strategies; it’s an art. It’s about crafting an authentic narrative that resonates with their aspirations and beliefs. The platforms you choose to inhabit should mirror the ethos you stand for – a seamless extension of your brand’s soul.

Platforms with Purpose

Social Media (Instagram, TikTok, LinkedIn)

These platforms offer an intimate glimpse into your brand’s world. Use them to share behind-the-scenes moments, employee stories, commitment to ethical practices and your honest value – honest thoughts.

Social Media has become the modern canvas for brands to paint their narrative, engaging audiences with visual storytelling that transcends traditional marketing. Let’s delve into the three platforms you mentioned – Instagram, TikTok, and LinkedIn – and uncover how to wield their power effectively:


Instagram is the realm of captivating visuals and immersive storytelling. Here, authenticity takes center stage. Craft a curated feed that reflects your brand’s ethos, showcasing not just products, but the people and passion driving them. Leverage Instagram Stories to share behind-the-scenes glimpses, giving followers a seat at the creative table. Utilize features like “Reels” to create engaging short videos that offer a sneak peek into your brand’s personality. Connect with your audience by highlighting ethical practices, sustainability initiatives, and the impact you’re making on the world. Encourage user-generated content (UGC) by inviting followers to share their experiences with your products or services, turning them into brand advocates.


TikTok is the realm of bite-sized creativity and authenticity. Use this platform to inject a playful and dynamic energy into your brand. Create short, engaging videos that provide a lighthearted look at your behind-the-scenes processes. Showcase the personalities behind the scenes, allowing employees to shine and offering a human touch to your brand. Participate in trending challenges that align with your values, infusing your unique spin. The key here is to let your brand’s personality shine through in a relatable and entertaining way, fostering a deeper connection with a younger and vibrant audience.


LinkedIn is a professional haven, offering a stage to communicate your brand’s mission and expertise. It’s an ideal platform to highlight your commitment to ethical practices and thought leadership. Share long-form posts or articles discussing industry trends, insights, and your brand’s unique perspective. Showcase employee stories that reflect your brand’s values and highlight the human side of your business. Engage in meaningful conversations with your audience by responding to comments and messages, fostering a sense of community. Utilize LinkedIn Live to host webinars, interviews, or panels, positioning your brand as an authority in your field and nurturing a professional audience.

These platforms offer an intimate glimpse into your brand’s world. Use them to share behind-the-scenes moments, employee stories, commitment to ethical practices and your honest value – honest thoughts. – Tweet this

In all these platforms, the common thread is authenticity. Showcase real moments, real people, and real values. Share your brand’s journey, challenges, and triumphs. Engage with your audience genuinely and respond to their feedback. By inviting them into your brand’s world, you create a sense of belonging and a genuine connection that extends beyond transactions. Remember, each platform has its unique tone and audience, so tailor your approach while staying true to your brand’s essence.

Podcasts & Blogs

Leverage the power of podcasts and blogs to establish a direct dialogue with your audience. Engage them through these mediums, where you can openly share insights, navigate challenges, and illuminate your brand’s unique journey. By embracing these platforms, you invite your audience into a genuine conversation, fostering a connection that goes beyond mere transactions.


Podcasts have emerged as a powerful medium for fostering a deep and authentic connection with your audience. Through the intimacy of voice, you can engage listeners on a personal level, creating a sense of companionship as they tune in. To utilize podcasts effectively:


Craft compelling narratives that delve into your brand’s journey, successes, setbacks, and lessons learned. Share anecdotes that resonate with your target audience and demonstrate your brand’s human side.


Use podcasts to position your brand as an industry thought leader. Invite experts, influencers, or colleagues to discuss relevant topics, trends, and challenges, showcasing your brand’s expertise.


Discuss challenges openly, including how your brand overcame them. Authenticity shines when you’re willing to share not only your triumphs but also your vulnerabilities.


Encourage listener participation by soliciting questions or feedback. Incorporate listener stories and experiences to create a sense of community.


Regularly release episodes to maintain audience engagement. Consistency builds anticipation and trust.


Blogs provide a versatile platform to articulate your brand’s voice, share insights, and engage readers. Written content allows for in-depth exploration of topics, showcasing your brand’s expertise and personality. To maximize the impact of blogs:


Create informative articles that address pain points and offer solutions related to your industry. Sharing valuable knowledge builds trust and positions your brand as a go-to resource.


Similar to podcasts, weave storytelling into your blogs. Share your brand’s journey, highlight employee stories, and convey your core values through relatable narratives.

Visual Appeal:

Incorporate visually appealing elements such as images, infographics, and videos to enhance engagement and convey information effectively.


Optimize your blog posts for search engines to increase visibility. Use relevant keywords and provide valuable, well-structured content.

Guest Posts:

Collaborate with industry experts or influencers to bring diverse perspectives and expand your reach. Guest posts also encourage cross-promotion.


Incorporate interactive elements like quizzes, polls, or surveys to actively involve readers and encourage them to share their insights.

Call To Action:

End each blog with a clear call to action, guiding readers to take the next step, whether it’s subscribing to your newsletter, exploring your products, or engaging on social media.

Community engagement platforms

Discover the enriching potential of platforms such as Reddit and specialized forums, where authentic interactions and engaging discussions flourish. These spaces cultivate a strong sense of community and belonging, providing a unique avenue for individuals to connect, share insights, and foster relationships that resonate on a deeper level.

Crafting Compelling

When it comes to communication, authenticity is the new currency. Speak from the heart. Use language that reflects your brand’s personality, values, and aspirations. Be transparent, candid, and relatable. Your words should be a reflection of your genuine self (if you’re genuine self isn’t selling, you may want to rethink some of your life choices 🙂).

Old School Thinking Copy:

“Our cutting-edge product is the best in the market, offering unparalleled features and performance. You won’t find anything like it anywhere else. Buy now and experience the ultimate satisfaction!”

Modern Consumer-
Centric Copy:

“Discover a product born from relentless innovation and passion. We’ve crafted this with love, integrating features that elevate your everyday experiences. Experience it firsthand – your journey to satisfaction starts here.”

Old School Thinking Copy:

“Upgrade your lifestyle with our luxury brand. Our products exude elegance and sophistication, making you stand out from the crowd. Buy now to make a statement.”

Modern Consumer-
Centric Copy:

“Elevate your everyday moments with a touch of luxury. Our brand is more than products; it’s an embodiment of elegance that empowers you to express yourself uniquely.”

Old School Thinking Copy:

“Join thousands of satisfied customers who have already chosen us. Don’t miss out – limited time offer!”

Modern Consumer-
Centric Copy:

“Join a community of like-minded individuals who have found their perfect fit with us. We’re here to accompany you on your journey, ensuring you make the right choice for your unique needs.”

Old School Thinking Copy:

“Our revolutionary solution is the best in its class, guaranteed to solve all your problems. Don’t wait – order now!”

Modern Consumer-
Centric Copy:

“Embark on a transformational journey with our innovative solution. Tailored to address your challenges, it’s more than a product – it’s a partner that empowers you to conquer obstacles.”

Old School Thinking Copy:

“Get the deal of a lifetime! Our prices are unbeatable. Buy now before it’s too late!”

Modern Consumer-
Centric Copy:

“Unlock unmatched value with prices designed to make your dreams accessible. We believe everyone deserves the best, and that’s why we’ve crafted an offer that’s too good to miss.”

In modern copywriting, the focus is on creating an emotional connection, being relatable, and conveying authenticity. The language used reflects the brand’s personality, values, and aspirations, resonating with the modern consumer’s desire for genuine communication and meaningful experiences.

Images that Echo Truth

Visual storytelling is a potent tool. Choose imagery that conveys your brand’s authenticity – from candid snapshots of your team to visuals that portray your values. User-generated content also plays a significant role in building trust.

What To do:


Authentic Team Moments:

Share candid snapshots of your team engaged in real moments – brainstorming sessions, celebrations, or team outings. These images offer a glimpse into your brand’s personality and the people behind the scenes.


Visualize Values:

Select visuals that embody your brand’s values and mission. For instance, if your brand is committed to sustainability, showcase images of eco-friendly practices, recycling initiatives, or community clean-up efforts.


Customer Journeys:

Create visual stories that follow the journey of your customers, from discovery to purchase and beyond. Showcase the emotions and experiences they encounter, capturing the essence of their interaction with your brand.



Show the meticulous attention to detail, craftsmanship, and dedication that go into your offerings.


User-Generated Content (UGC):

Encourage your customers to share their experiences through photos and videos. Highlight UGC that showcases genuine interactions with your brand, reinforcing trust and authenticity.

Example of UGC from

What Not To do:


Overly Polished Stock Images:

Avoid relying solely on generic, overly polished stock images. They can distance your brand from authenticity and make it seem disconnected from real-life experiences.


Inconsistent Visual Style:

Ensure consistency in your visual storytelling. Mixing disparate styles or themes can confuse your audience and dilute your brand’s message.


Forced Poses:

Avoid staged or forced poses that don’t align with your brand’s personality. Authenticity is compromised when images feel contrived or unnatural.


Misaligned Imagery:

Be cautious not to use visuals that contradict your brand’s values or messaging. For example, using images of extravagant luxury for a brand focused on simplicity and sustainability can create confusion.


Neglecting Context:

Always provide context for the imagery you share. Without context, images may be misinterpreted or fail to effectively convey your intended message.

Video: The Power
of Authenticity

Video content is a dynamic and captivating avenue through which you can vividly showcase the very essence of your brand’s identity. Consider harnessing the power of moving images to unveil your brand’s story, values, and offerings in a compelling and immersive manner. From visually narrating your journey to highlighting your commitment to excellence, video content offers a canvas where your brand’s personality can truly come alive. Engage your audience through this vibrant medium, sparking emotions and forging connections that linger long after the final frame.

Behind-the-Scenes Videos:

Offer an unfiltered view of your operations and culture.

Customer Testimonials:

Let your satisfied customers share their stories in their own words.

Founder’s Journey:

Share the origin story of your brand, letting consumers connect with your roots.

Connection of Production Quality

In the realm of video content, it’s essential to debunk the myth that excellence is solely synonymous with high production values. In fact, video doesn’t necessarily demand elaborate setups or professional studios; it can thrive in the simplicity of a well-lit iPhone shoot. The magic lies in capturing genuine moments, raw emotions, and authentic interactions. A well-composed frame, coupled with adequate lighting, can transform even everyday scenes into captivating stories that resonate with your audience.

In fact, video doesn’t necessarily demand elaborate setups or professional studios; it can thrive in the simplicity of a well-lit iPhone shoot. The magic lies in capturing genuine moments, raw emotions, and authentic interactions. – Tweet this

This approach humanizes your brand, offering a candid glimpse into your world that often resonates more profoundly than meticulously choreographed productions. So, whether it’s a heartfelt message from your team, a sneak peek behind the scenes, or a spontaneous customer testimonial, remember that the essence of video lies not solely in the equipment but in the sincerity of the narrative it weaves.

Don’t Just “Wing-It”

While embracing the authenticity and spontaneity of video content is valuable, it’s equally crucial to strike a balance that ensures your messaging remains coherent and impactful. While the occasional “wing-it” approach can infuse your videos with a natural charm, relying solely on improvisation may lead to inconsistencies and missed opportunities. To optimize your video endeavors, consider adopting a thoughtful approach that fuses spontaneity with strategic planning.

Slow down to speed up – this mantra underscores the importance of pausing to lay a solid foundation before diving into the creative process. Begin by meticulously planning your overall video strategy, aligning it with your brand’s objectives and target audience. This strategic roadmap serves as your guiding star, directing your efforts with purpose.

These platforms offer an intimate glimpse into your brand’s world. Use them to share behind-the-scenes moments, employee stories, commitment to ethical practices and your honest value – honest thoughts. – Tweet this

Next, define your tactics – the specific methods you’ll employ to bring your strategy to life. Will you host interviews, share tutorials, or showcase behind-the-scenes moments? With a tactical framework in place, you can then delve into the exciting stage of defining your video topics. Here’s where creativity flourishes, as you brainstorm engaging subjects that resonate with your viewers and align with your brand narrative.

But remember, even amid creativity and spontaneity, structure is your ally. Before hitting that record button, take a moment to write down your ideas, sketch out a loose script, or jot down key talking points. This simple act enhances coherence, ensuring your video remains focused and delivers the intended message.

In essence, the balance lies in marrying the authenticity of the moment with a strategic scaffold. Embrace the free-flowing energy of improvisation, but channel it through the well-constructed channels of planning and purpose. By slowing down to meticulously plan your strategy, tactics, and topics, you empower yourself to create videos that are not only authentic but also impactful, weaving a seamless thread through the tapestry of your brand’s narrative.

Automated UGC Video Asset Creation

Whether in an eCommerce or a service-based business, there are several excellent platforms and online tools that can provide your brand with an almost automated acquisition strategy for new, authentic video content from your clients/customers. Tools/services such as Billo, Stamped, Yotpo, and Klaviyo can all serve as simple ways to kickstart your video content efforts without the need for overthinking. This content tends to have a highly authentic and positive return on investment (ROI) effect. Your customers are seeking an unbiased and relatable voice to feel at ease.

Embracing the Winds of Change

Change is the essence of progress, and each new generation brings fresh perspectives. The evolving consumer landscape isn’t something to resist; it’s a thrilling opportunity to innovate, connect, and grow. Let’s not merely adapt; let’s run towards this transformation, armed with the lessons of the past and the enthusiasm to create a future where authenticity and connection reign supreme.

We’re not just navigating these tides; we’re riding them with unwavering determination. Join us on this exhilarating journey as we redefine the landscape of consumer-brand relationships, one authentic connection at a time. Together, let’s forge a path that celebrates our shared humanity and the power of genuine connection.

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