Social Listening Agency | Brand Monitoring Experts

16+ years experience
400+ happy clients

Your customers are talking about your brand right now. So are your competitors’ customers. Some of it is positive feedback. Some of it is a problem you do not know about yet. Working with a social listening agency means your team gets that intelligence without spending hours digging through platforms manually. Newbird tracks the conversations that matter, separates signal from noise, and tells you what to do with what we find.

Why Social Listening Is Important for Your Brand

Social listening tracks online conversations about your brand, your competitors, and your industry in real time. It tells you what customers actually think, not what they put in a survey. That information shapes sharper campaigns, faster responses, and better decisions across your marketing and product teams.

Our Social Listening Expertise

As a social listening agency, Newbird gives you a clear view of every conversation happening about your brand online. Our analysts monitor brand mentions, competitor activity, sales signals, emerging trends, and potential risks. You get straightforward, actionable reports so your team can focus on growing the business.

Certified Awesome

Google

Google

Get the best inbound marketing results with our team of certified Google AdWords experts. We can help you stay on budget while achieving the ROI that you're looking for. Contact Us to Learn More
Shopify

Shopify

As a certified Shopify agency, we care about solving all merchandising challenges—whatever that means for you. Developing, migrating to, and growing current Shopify and Shopify Plus stores: it’s our thing. Contact Us to Learn More
Magento

Magento

Magento is one of the most powerful marketing tools around with search engine optimization and catalog-management tools. That’s why we became certified developers of it. Contact Us to Learn More
Klaviyo

Klaviyo

As Klaviyo partners, we use the latest trends and technologies to target your customers based on their individual preferences. We’ll create email marketing strategies that keep them coming back for more. Contact Us to Learn More
Facebook

Facebook

Without the right knowledge or tools, Facebook advertising can be difficult and expensive. We hate to see any business struggle. Let our certified team help. Contact Us to Learn More
BigCommerce

BigCommerce

Looking for a world-class, all-in-one eCommerce platform solution? We’re certified BigCommerce partners that can help. As far as we’re concerned, it’s a top SaaS. Contact Us to Learn More

Newbird’s Social Listening Approach

What makes Newbird different from other social listening companies? We do not just track what people say about your brand. We analyze real consumer conversations, engagement patterns, and trends. Those findings inform campaign decisions, product development, and customer experience improvements. Social listening done right pays for itself.

Lead by our team of brand experts, we’ll learn more about your business, its products, your competitors, and your customers’ pain points to evaluate how we can help you reach your goals.

With a team of social specialists, we’ll review our recommendations and other strategies to best engage and monitor your community and industry.

We get that your business success hinges on conversions at the end of the day. We know which factors to pay attention to that can help boost your brand, so you can capture more customers and market share.

We make sure you receive regular reporting and consulting from our team. Every metric and KPI is detailed in an easy-to-understand format so we can track progress over time or compare different types of tactics against each other side by side.

Depending upon what’s best suited at any given time for you and your brand our social management teams continue building on your goals so that nothing falls through the cracks.

Frequently Asked Questions

What does a social listening agency do?

A social listening agency monitors online conversations about your brand, competitors, and industry across social platforms, forums, review sites, and news. The agency then analyzes the data and provides reports and recommendations your team can act on to improve marketing, messaging, and customer experience.

What is the difference between social listening and social media monitoring?

Social media monitoring tracks direct mentions and engagement on your own accounts. Social listening goes further, capturing conversations across the broader internet including competitor mentions, industry trends, and unprompted brand discussions, giving you a fuller picture of how your brand sits in the market.