According to Google, “88% of consumers who search for a type of local business on a mobile device call or go to that business within 24 hours.”

For businesses of all sizes, digital marketing offers a vital, real-time way to reach target customers where they are today, and cost-effectively drive results for your business.

Digital marketing involves any marketing efforts delivered through online channels, including social media, search engines, email, websites, mobile applications, or any other new digital channel.

From appearing in the top Google search results to posting a relevant social media update, marketing online is designed to place your products or services in front of your target audience at the right moment.

Whether you are promoting a sale on social media, guiding them to make a purchase on your website, or sending them to visit you in your physical location, ensure a smooth experience for your customers. Most importantly, be sure to provide clear communication and excellent customer service on all channels and a distinct call-to-action to drive business.

Content & Email Marketing

There is a common saying in digital marketing that “content is king.”

Well-timed placement and promotion of quality content, whether through email or other platforms, has the potential to provide useful information to generate leads and convert customers, as well as create a meaningful, long-lasting connection to your brand. Content may include anything from images and videos to in-depth blog posts and infographics.

Share a mix of creative content, storytelling, and promotional offers to continually provide value and connect with your audience. This can include a variety of content that entertains and informs your audience, as well as branded content, including showcasing your services in action or featuring the benefits and uses of your products. Think about how your content strategy can answer questions or respond to the needs or wants of your customers and audience.

Social Media

Ubiquitous in today’s digitally connected world, social media offers real-time communication and significant potential reach, where your customer base typically spends a large amount of time.

Top social media platforms include Facebook, Instagram, YouTube, Pinterest, Twitter and LinkedIn. Depending on your audience, certain platforms should receive more focus, such as using Instagram for highly visual products or services, and LinkedIn for B2B businesses.

With social media, the key is to be “social” in an on-brand way and connect within your niche. Through organic posts and paid campaigns, add value to your online community through an informative, engaging content strategy and an updated presence.

Be sure to utilize relevant hashtags for your industry and community, as well as location tagging.


Pay Per Click, or PPC involves delivering ads to targeted users and paying to drive traffic to your website or another action, most commonly with Google Ads or paid Social Media campaigns.

Based on relevant keywords and audiences, PPC offers a highly targeted approach to boost brand awareness, drive web traffic to your website, and increase sales.


Another major acronym in the digital marketing space is SEO or Search Engine Optimization. On the flipside of PPC, SEO involves organically improving your website to increase rankings on search engines, and to therefore increase traffic to your website.

For better or worse, your website’s rankings are constantly fluctuating based on many factors, and in the case of Google, there are 200 ever-changing ranking factors. A few of these key ranking factors include keywords, mobile experience, page speed, domain authority, and linking factors.

To improve your website’s rankings, a focus on SEO is critical in the short term and long term. One major tactic is On-Page SEO, involving optimizing page content for both search engines and website visitors, which includes incorporating top keywords and internal linking throughout your website. Other tactics include Off-Page SEO, which involves gaining relevant links to your website from other websites, and more technical SEO tactics.

Based on all of these components, search engines will determine your site’s relevance and authority. For geographically focused businesses, it’s important to optimize your website with Local SEO to ensure a more targeted web presence.

Some top tools and resources for SEO include Moz, HubSpot, and, of course, Google.


Online Business Listings, Local Citations and Review sites

Online reviews are essentially a digital form of “word of mouth.” For better or worse, customer reviews and testimonials can be a key decision-maker in choosing your business over another.

Whether your industry is B2C or B2B, your business will benefit from creating and updating a Google My Business profile. Especially for potential customers in the research phase, or who might be searching directly for your business, Google tends to have the highest visibility.

These local citations are another Off-Page SEO tactic, as they also point to your website.

Reviews may also appear on your Facebook profile, as well as other online listings and review sites, including Yelp, TripAdvisor, and other industry-specific platforms. It’s important to respond to all reviews attentively and professionally.

As with any other customer-facing platform, be sure to maintain updated information pertinent to your business, including contact information, location, hours, and any other ways customers reach you.

Digital PR

Featured in the news? Press coverage online boosts your overall marketing strategy. Digital PR includes online coverage from earned media, such as mentions in digital newspapers and publications. Building links from media sites, blogs, or other authoritative sites is another great way to boost SEO.


As with any marketing-related effort, the focus should be on a measurable return on investment. While certain marketing campaigns are more difficult to quantify, such as those raising brand awareness, digital marketing is one the easiest ways to gain a noticeable benefit.

Through platforms such as Google Analytics, businesses can gain greater insights into the online customer journey, such as the source where customers arrived on your website.

With a strong strategy and a regularly updated online presence, these various digital marketing channels work together to help build your brand awareness, reach more potential customers, and boost sales.

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