• 15+ years experience
  • 400+ happy clients

What is Social Listening?

Social listening is a powerful tool that helps you understand what people are saying about your brand, as well as topics related to your industry: competition and influencers, for example. Taking the time and effort to socially listen allows marketers the ability to create campaigns based on accurate input and insights into consumer preferences—leading them towards success both now or down the road.

We know it can be hard to keep track of all the conversations happening about your brand on social media. Not only is it time consuming to stay one top of all the conversations, but if you’re not taking action from the insights, you could be missing out on a lot of valuable insights.

Our Social Listening Expertise

As a social listenting agency, Newbird provides services that give you a comprehensive view of all the conversations happening about your brand online. Our skilled analysts monitor everything and give you valuable insights from risks, to opportunities, competition, sales leads, and trends, so you can focus on what’s important—growing your business.

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Our process runs deep



Let’s dig in deeper. First, we learn about you—then we get to work. Sound good? We think so, here’s why.


Project Plan

From there we plan the work, then work the plan. Meanwhile, we give you a bird’s eye view of everything we’re working on together.


Project Kickoff

A solid strategy is at the heart of everything we do. We’ll never kick off a project without it.


Ongoing Design, Development, Marketing

We know running a business takes constant effort, and we’re ready to help. 

We are the
company we keep


Newbird’s Social Listening Approach

What makes Newbird different from other social listening companies? We don’t just track what people say about your brand online, we analyze real consumer conversations, engagement, and trends. The insights our experts glean help inform decisions like marketing campaigns and product development practices, all while improving customer satisfaction. Long story short? Social listening is an ROI worth investing in.

Lead by our team of brand experts, we’ll learn more about your business, its products, your competitors, and your customers’ pain points to evaluate how we can help you reach your goals.

With a team of social specialists, we’ll review our recommendations and other strategies to best engage and monitor your community and industry.

We get that your business success hinges on conversions at the end of the day. We know which factors to pay attention to that can help boost your brand, so you can capture more customers and market share.

We make sure you receive regular reporting and consulting from our team. Every metric and KPI is detailed in an easy-to-understand format so we can track progress over time or compare different types of tactics against each other side by side.

Depending upon what’s best suited at any given time for you and your brand our social management teams continue building on your goals so that nothing falls through the cracks.