• 15+ years experience
  • 400+ happy clients

What is Community Management?

Community management is the process of building a strong, authentic connections with your customers. It’s essentially how brands interact through opportunities (whether in person or online) that help them engage and share ideas on the brand, while also growing as an organization, and listening to customers.

Managing a social media audience can be daunting, and it’s easy for conversations to get lost in the noise. Not only is it important to have a social media presence, but you also need to be actively engaged with your followers. If you’re not able to dedicate the time necessary to manage your social media accounts, that’s where we come in.

Our Community Management Expertise

With our community management services, we’ll take care of everything for you so you can focus on what you do best—running your business. We’ll help grow your following while keeping them engaged and informed about all things related to your brand.

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Contact Us To Learn More

Our process runs deep



Let’s dig in deeper. First, we learn about you—then we get to work. Sound good? We think so, here’s why.


Project Plan

From there we plan the work, then work the plan. Meanwhile, we give you a bird’s eye view of everything we’re working on together.


Project Kickoff

A solid strategy is at the heart of everything we do. We’ll never kick off a project without it.


Ongoing Design, Development, Marketing

We know running a business takes constant effort, and we’re ready to help. 

We are the
company we keep


Newbird’s Community Management Approach

Engagement is king in social media and as a full-service agency our process begins with developing a social media strategy that will act as your guide, ensuring all questions get answered and conversations engage positively for your brand! Every day at Newbird we’ll be seeking new ways of connecting via comments or private messages: this isn’t a one size fits all when it comes down making an impact with an audience.

Lead by our team of brand experts, we’ll learn more about your business, its products, your competitors, and your customers’ pain points to evaluate how we can help you reach your goals.

With a team of content specialists who know how to reach your target audience, we’ll review our recommendations and other strategies to engage more customers and communicate with your community.

We’ll create custom messages and opportunities that makes engaging easy and natural for everyone.

From testing messages and beyond—we are here to help you create the best possible relationships for your brand and channels. We’re hands on and we’re here to guide you.

We get that your business success hinges on conversions at the end of the day. We know which factors to pay attention to that can help boost your brand, so you can capture more customers and trust of the market share.

We make sure your connections stay positive with regular reporting and consulting from our team. Every metric and KPI is detailed in an easy-to-understand format so we can track progress over time or compare different types of tactics against each other side by side.

Depending upon what’s best suited at any given time for you and your brand our community management teams continue building on your goals so that nothing falls through the cracks.